Terms & Conditions

Who we are

This website (our site) is operated by Quorn Foods, owner of the QUORN® brand and the trading name of Marlow Foods Limited. We are registered in England and Wales under company number 01752242 and our registered office and main trading address is at Station Road, Stokesley, TS9 7AB, UK.

Terms of use

These Terms and Conditions (these Terms) govern your use of our site and by accessing our site you agree to comply with them. We may change these Terms from time to time and by continuing to use our site, you accept these changes.

If you do not agree to these Terms, please do not use our site.

Access to our site

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend, withdraw or restrict the availability of our site, or any part of it, for business and operational reasons.

We may update and change our site from time to time. We may terminate your access to or use of our site for any reason.

You are responsible for configuring your computer hardware and software appropriately and taking your own virus protection and cybersecurity precautions when using our site.

Information on our website

Our site, and content, is for your general information and use only. Site content is subject to change without notice. Information presented on our site may provide general fitness, nutrition and health information but is not intended to be a substitute for professional medical advice and is not intended for diagnostic or treatment purposes. You should consult your doctor for medical advice or services, including seeking advice prior to undertaking a new diet or exercise programme. Advance consultation with your doctor is particularly important if you are under eighteen (18) years old, pregnant, breastfeeding, or have health problems. Never disregard professional medical advice or delay in seeking it because of something you have read on our site.

We try to ensure that the information provided on our site is accurate but please note that we cannot accept any liability or responsibility for any reliance you, or anyone else with whom you share any of our content, might place on the information we provide. Access to our site is free of charge and as such we do not give any commitment or guarantee that information will always be accurate or up to date.

It is your responsibility to ensure that any products, services or information on our site meet your individual requirements. It is also your responsibility to ensure that any recipes or recipe ideas are suitable for your dietary and medical requirements and preferences, or your allergies or food intolerances (or those of others).

Ownership and rights

Our site, including its design and content, is owned by us or our licensors. It is protected by copyright and other rights with all rights reserved to us and our licensors. Our intellectual property rights also include trade marks, brand names and the design, layout, look and appearance of our site.

QUORN and all QUORN logos are our trade marks and registered trade marks and are protected by the laws of the United Kingdom and internationally and all rights to them are reserved by us.

As long as you comply with these Terms, you may print, store and/or download the web pages from our site for your personal use, but you may not otherwise copy, republish, sell, license, modify, edit, distribute, transmit, display or create derivative works from or make any other use of any part of our site or our content. However, you may use recipes and recipe ideas on our site freely, unless otherwise indicated where they appear.

Acceptable Use Policy

Our site is made available only for your personal non-commercial use. If you wish to use our site for a commercial purpose, please contact us to request permission.

You may not use our site:

  • In any way or for any purpose that is unlawful in any country or prohibited by these Terms
  • In any way that is fraudulent or has any unlawful or fraudulent purpose or effect
  • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (e.g. ‘spam’)
  • To obtain any personal information other than your own information
  • To undertake any other activity that would contravene the UK Computer Misuse Act 1990 or laws in other countries.

Your use of our site must not:

  • Be defamatory, unlawful, obscene, offensive, hateful, abusive, inflammatory, threatening, invasive of anyone’s privacy, or otherwise objectionable
  • Promote discrimination on grounds of race, sex, nationality, disability, religion or belief, sexual orientation, being a transsexual person, or age
  • Infringe any intellectual property rights including, but not limited to, copyright, design right, database right, patents, trade mark, moral or performer’s right, or any other third party right
  • Be likely to harass, upset, alarm or cause distress to any other person
  • Contain an instruction, advice, or content that could cause harm or injury to individuals or to computers or systems
  • Encourage anyone to commit or assist any unlawful or criminal act or condone any unlawful or criminal act
  • Alter our content or give the impression that content is ours if this is not the case, or impersonate any person, or misrepresent your identity or affiliation with any person
  • Contain any advertising
  • Disclose the name, address, telephone, mobile, e-mail address or any other personal data in respect of any individual
  • Breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence.

You may not:

  • Attempt to gain unauthorised access to, interfere with, damage or disrupt: any part of our site; any equipment or network on which our site is stored; any software used in the provision of our site; or any equipment, network, software or database owned or used by any third party which is connected to our site
  • Attack our site via a denial-of-service attack or a distributed denial-of service attack
  • Use our site to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware
  • Forge headers or otherwise manipulate identifiers in order to impersonate us, disguise your identity or pretend to be someone else

We may disclose any information we have about you (including your identity) if we consider this necessary in connection with any investigation or complaint about your use of our site, to bring legal action against anyone infringing or interfering with our site, rights or property or which we deem necessary to comply with any applicable law, regulation, legal process or governmental request.

Personal information and privacy

Please read our Privacy Policy which is part of these Terms. Our Privacy Policy explains what personal information we collect and how we use and protect this personal information. You acknowledge that Internet communications are never completely private or secure.

Links from our website

Where our site contains links to other websites and resources provided by third parties, these links are provided for your information and convenience only. If you use these links, you leave our site. We do not control and are not responsible for these websites and resources or their content or availability. We do not endorse or make any commitments about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to our site, you acknowledge that you must use your own independent judgment about them.

Linking to our website

You may only link to (but not replicate) our home page if you first obtain our written permission and any link must be done in a way that is fair and legal and does not damage our reputation or take advantage of it. You may not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you. We reserve the right to withdraw linking permission without notice.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. The website in which you are linking must comply with our Acceptable Use Policy

User-generated content

Our site, and our social media channels, may include content uploaded by other users. Their content has not been verified or approved by us and, while we will do our best to respond speedily to breaches of our Acceptable Use Policy, we are not responsible for this content. The views expressed by other users on our site or social media channels should not be taken as reflecting our views or values.

If you upload or send us any content, you agree to grant us a non-exclusive licence to use that content for any purpose in all countries and you waive your moral rights in or in relation to that content. Although you will still own your copyright or other rights in your content, we will have the right to freely use, edit, alter, reproduce, publish, disclose and/or distribute the material contained in your content in any format and media and for any purpose. Our right to do so will be free of charge, perpetual and capable of sub-licence.

Our responsibility to you

OUR SITE IS PROVIDED "AS IS" AND “AS AVAILABLE” FOR USE AND BROWSING AT YOUR OWN RISK AND WITHOUT ANY REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED (INCLUDING BUT NOT LIMITED TO INCLUDING ALL WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, FREEDOM FROM DEFECTS, AVAILABILITY, UNINTERRUPTED USE, THAT THE USE OF OUR SITE BY YOU IS IN COMPLIANCE WITH LAWS APPLICABLE TO YOU AND ALL WARRANTIES IMPLIED FROM ANY COURSE OF DEALING OR USAGE OF TRADE). THE MATERIALS AND INFORMATION ON OUR SITE MAY INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS. WE MAKE NO REPRESENTATIONS OR WARRANTIES IN RELATION TO OUR SITE OR THE INFORMATION AND MATERIALS PROVIDED ON OUR SITE.

WE DO NOT WARRANT OR UNDERTAKE THAT: (I) OUR SITE WILL BE CONSTANTLY AVAILABLE, OR AVAILABLE AT ALL; (II) OUR SITE WILL MEET YOUR REQUIREMENTS; (III) THE INFORMATION ON OUR SITE IS UP-TO-DATE, COMPLETE, TRUE, ACCURATE OR NON-MISLEADING; (IV) OPERATION OF OUR SITE WILL BE UNINTERRUPTED OR VIRUS- OR ERROR-FREE; OR (V) ERRORS WILL BE CORRECTED. ANY ORAL OR WRITTEN ADVICE PROVIDED BY US OR OUR AUTHORISED AGENTS DOES NOT AND WILL NOT CREATE ANY WARRANTY.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES WHICH MEANS THAT SOME OR ALL OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. PLEASE CHECK YOUR LOCAL LAWS.

Particular laws may apply to our legal liability arising as a result of the supply of any products to you.

SUBJECT TO APPLICABLE LAW, INCLUDING WITH RESPECT TO LIABILITY FOR PERSONAL INJURY OR NON-WAIVABLE STATUTORY RIGHTS YOU MAY HAVE IF YOU ARE A NATURAL PERSON, IN NO EVENT SHALL WE OR OUR OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS OR AGENTS: (A) BE LIABLE TO YOU WITH RESPECT TO USE OF OUR SITE, CONTENT OR THE MATERIALS CONTAINED IN OR ACCESSED THROUGH OUR SITE (INCLUDING WITHOUT LIMITATION ANY DAMAGES CAUSED BY OR RESULTING FROM RELIANCE BY YOU ON ANY INFORMATION OBTAINED FROM US), OR ANY DAMAGES THAT RESULT FROM MISTAKES, OMISSIONS, INTERRUPTIONS, DELETION OF FILES OR EMAIL, ERRORS, DEFECTS, VIRUSES, DELAYS IN OPERATION OR TRANSMISSION OR ANY FAILURE OF PERFORMANCE, WHETHER OR NOT RESULTING FROM ACTS OF GOD, COMMUNICATIONS FAILURE, THEFT, DESTRUCTION OR UNAUTHORIZED ACCESS TO OUR RECORDS, INFORMATION OR SERVICES; OR (B) BE LIABLE TO YOU FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES OR DAMAGES FOR LOSS OF GOODWILL, LOST PROFITS, LOSS, THEFT OR CORRUPTION OF DATA OR INFORMATION, OR THE INABILITY TO USE OUR SITE OR ANY OF ITS FEATURES. YOUR SOLE REMEDY IS TO CEASE USE OF OUR SITE. THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION.

YOUR JURISDICTION MAY NOT ALLOW THESE LIMITATIONS OF LIABILITY, SO SOME OR ALL OF THEM MAY NOT APPLY TO YOU. PLEASE CHECK YOUR LOCAL LAWS.

Governing law

English law applies to these Terms and your use of our site and the English courts will have exclusive jurisdiction over any dispute or claim by you. If you are a consumer based in the European Union, you may have the right to bring a claim in the courts of the country in which you reside.

Our site is operated in the UK and is intended for browsing and use in the country indicated by the country code of the website address used to access our site (for example, .de means Germany). Our site is not directed to, nor intended for distribution or use by, any person or entity in any jurisdiction or country where the publication or availability of our site or distribution or use would be contrary to local law or regulation. If you choose to access this site from outside of the country indicated by the country code of the website address used to access our site, you are responsible for complying with applicable local laws.

These terms and conditions are subject to any legal rights you may have if you are a natural person. If any part of these Terms is deemed unlawful, void, or for any reason unenforceable then that part will be ignored and will not affect the validity and enforceability of the remaining parts.

Contact us

If you have any questions about these Terms, please contact us at customer.services@quornfoods.com

Updated on: 26th March 2018

Copyright © 2018 Marlow Foods Limited. All rights reserved. QUORN and the QUORN logos are trademarks [and registered trademarks] of Marlow Foods Limited.

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